Practical Informations
Here you will find all important booking informations & details
IMPORTANT: Europe currently has the most severe travel warnings. If your government issues an official travel warning and classifies our district of Kitzbühel in Tyrol as a risk area or if you are not allowed to leave your city, you may cancel your stay until the day of your arrival.
Here you will find our booking conditions and informations for your stay in Tyrol!
Arrival
Our rooms and suites are available from 2 p.m. on the day of your arrival. In case of early arrival, you are entitled to use our Leading Spa de Charme as well as all other amenities of our hotel.
Departure
Our rooms and suites are available until 11 a.m. on the day of your departure. In case of late check out, you are entitled to use our Spa de Charme as well as all other amenities of our hotel. We can keep your luggage in our storage room until you will leave Kitzbühel.
Dinner Arrangement
As our Dinner Arrangement we will serve you a 5-course menu with choice in our hotelrestaurant for € 75,- per guest and day. Beverages are not included. For roomservice there is an extra charge between € 8,- and € 36,-.
Dogs
In all rooms and suites (except chalets), in the hotel lobby and on the terrace your dogs are welcome. We charge € 30,- per day per dog (not including food). Please let us know when making your reservation. In our restaurants and in our Spa de Charme we do not allow dogs.
Shuttle Service
In winter we are happy to offer you our free Tennerhof Ski Shuttle Service from 8.30 a.m. to 5.00 p.m. We are happy to drive you from the Tennerhof Hotel Kitzbuehel to the Hornbahn, the Hahnenkammbahn and downtown city centre Kitzbühel. Of course, we will also take you back to your Tennerhof hotel quickly, safely and carefree!
During the summer period we do offer a free Tennerhof Golf Shuttle Service to our 4 golf courses in Kitzbuehel.
The shuttle times are individually tailored for you.
Parking
Our doormen are always at your disposal for parking and getting your car. Our 12 covered parking spaces as well as enough parking spaces are free of charge for our hotel and restaurant guests.
You can use our Tesla charging stations and our universal electric-car-charging station free of charge.
Cancellation Policy
Terms and Conditions
In the event of cancellation till 14 days prior to arrival, no cancellation fee is charged. Special rules apply to offers, promotions, deals and high season period bookings.
In the event of cancellation, late arrival, premature departure or no show the following cancellation charges are levied on the basis of the booking:
7 days prior to arrival 50 %
3 days prior to arrival 75 %
Later cancellations or in case of no-show 100 %
We offer cancellation insurance to cover cancellations.
Under the Directive 2011/83/EU of the European Parliament, Article 16, the 14-day cancellation right is not applicable for hotel reservations. The hotel cancellation terms apply.
Extra Fee & Extra Beds
Children up to 1-year free
From 1 to 3 years € 30,- per day
From 4 to 15 years € 60,- per day
Over 16 years € 100,- per day
These rates include an overnight stay with breakfast in the room of the parents from two full paying adults.
The city tax of € 1.80 per guest per day is included in your rate and will be shown separately on your bill. Children and adolescents up to 15 years are exempt from the local tax.
Payment
The reservation is binding as soon as we receive written confirmation along with your credit card guarantee. A deposit is sometimes required.
We accept the following payment options:
Cash
Visa Card
Master Card
American Express
Diners Club
EC-Card
