Practical Informations

Here you will find all important booking informations & details

Here you will find our booking conditions and informations for your stay in Tyrol!


Arrival


Our rooms and suites are available from 2 p.m. on the day of your arrival. In case of early arrival, you are entitled to use our Leading Spa de Charme as well as all other amenities of our hotel.

Departure


Our rooms and suites are available until 11 a.m. on the day of your departure. In case of late check out, you are entitled to use our Spa de Charme as well as all other amenities of our hotel. We can keep your luggage in our storage room until you will leave Kitzbühel.

Dinner Arrangement


As our Dinner Arrangement we will serve you a 5-course menu with choice in our hotelrestaurant for € 65,- per guest and day. Beverages are not included. For roomservice there is an extra charge between € 6,- and € 36,-.

Dogs


In all rooms and suites (except chalets), in the hotel lobby and on the terrace your dogs are welcome. We charge € 30,- per day per dog (not including food). Please let us know when making your reservation. In our restaurants and in our Spa de Charme we do not allow dogs.

City Tax


The city tax of € 1.80 per guest per day is included in your rate and will be shown separately on your bill. Children and adolescents up to 15 years are exempt from the local tax.

Parking


Our doormen are always at your disposal for parking and getting your car. Our 12 covered parking spaces as well as enough parking spaces are free of charge for our hotel and restaurant guests. You can use our Tesla charging stations and our universal electric-car-charging station free of charge.

Cancellation Policy


In the event of cancellation till 14 days prior to arrival, no cancellation fee is charged. In the event of cancellation, late arrival, premature departure or no show the following cancellation charges are levied on the basis of the booking:

7 days prior to arrival 50 %
3 days prior to arrival 75 %
Later cancellations or in case of no-show 100 %

We offer cancellation insurance to cover cancellations.

Under the Directive 2011/83/EU of the European Parliament, Article 16, the 14-day cancellation right is not applicable for hotel reservations. The hotel cancellation terms apply.

Extra Beds


Children up to 1-year free
From 1 to 3 years € 30,- per day
From 4 to 15 years € 60,- per day
Over 16 years € 100,- per day
These rates include an overnight stay with breakfast in the room of the parents from two full paying adults.

Payment


The reservation is binding as soon as we receive written confirmation along with your credit card guarantee. A deposit is sometimes required.
We accept the following payment options:

Cash

Visa Card

Master Card

American Express

Diners Club 

EC-Card